Making customers and investors happy
Sales and service solutions for growing businesses
Hi, I’m Megan.
I help businesses solve the customer sales and service problems that slow growth and erode trust.
Over the past seven years, I’ve partnered with Fortune 500 and scaling organizations to improve sales processes, streamline customer operations, and design end-to-end experiences that work - for the customers and teams that support them.
My work sits at the intersection of strategy and execution - finding where customer journeys break down and turning insights into practical, measurable improvements. I’m especially passionate about helping cross-functional teams move from good intentions to clear, customer-first direction.
When you should call me
When customer experiences feel fragmented or frustrating
Customers notice when journeys don’t flow - when handoffs are clunky, communications are unclear, or support feels disconnected from sales. I help businesses identify where experiences break down and redesign customer journeys and channels that are more intuitive, consistent, and human.
The result: Streamlined end-to-end experiences that improve satisfaction, reduce service cost, and build customer trust.
When customer operations are expensive, inefficient, or reactive
Rising costs stem from complexity - duplicate work, unclear processes, and systems that don’t support how teams actually operate. I help organizations simplify customer operations, reduce friction for teams, and eliminate unnecessary effort.
The result: Reduced operational costs while improving speed, quality, and employee experience.
When teams want to be customer-first - but don’t know where to start
Many organizations aspire to be customer-first, but lack a clear, shared direction grounded in the customer. I help leaders define what customer-first truly means for their business, align teams around common priorities, and build a practical roadmap for action.
The result: A clear, focused path forward tied to measurable investments and outcomes.
